The below policy applies to purchases made through the official website.

• All returns are processed as store credit only. No refunds will be issued.
• Returns/exchanges must be made within 5 days from the delivery date.
• Customers are responsible for the return shipping cost of INR 250, which is deducted from the store credit provided upon approval.
• Store credits are valid up to 6 months from the date of issue and cannot be extended.
• All items must be in their original condition—unworn, unused, and unwashed—with the original return tags attached.
• Non-Returnable Items: Certain items, such asitems with makeup stains, or those carrying any scent (perfume, etc.) will not be accepted. Customised orders, sale items, and store credits, cannot be returned.
• All orders placed during sale are final. Items purchased as part of a final sale, archive sale, end-of-season sale, or any other markdown on the website are not eligible for return or exchange.
• Only authorised returns will be processed. Any unauthorised returns will be refused, and the customer must arrange for collection of their items.
• If you receive a faulty, damaged, or incorrect item inform us within 24 hours at contactenclothe@gmail.com with your order number and images of the issue.
• Refund will be issued within 8-10 working days of receiving the piece back at the facility.
  

EXCHANGE OR RETURN PROCESS

• Visit "Make a Return/Exchange" page on our website and log in to your account to initiate a return or exchange.
• Provide the reason for your return/exchange when submitting your request.
• Once your request is approved, we will arrange a courier pickup at your provided address within 2-3 working days. Please notify us of any changes in your pickup address while placing the request.
• After the return is received at our warehouse, it will undergo quality inspection and upon approval our team will process the store credit within 2-3 business days.
• You can place a new order using store credits.